However you measure business success, customer experience is a big factor. A cognitive science service can recognize the caller’s emotional state, convey it to the agent and dynamically suggest approaches that have worked well with similar customers.
The payoffs: Increased customer satisfaction, reduced agent attrition—and ultimately, increased revenue and margins.
Cognitive computing systems can:
Help agents discerne customers' emotional states—and respond appropriately
Allow agents to improve their real-time decision-making
Minimize and predict customer churn
Deliver hyper-personalized experiences
Reduce call center volume
Download the report to learn more.