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How Cognitive Computing Improves Customer and Agent Retention

How Cognitive Computing Improves Customer Satisfaction and Agent Retention
However you measure business success, customer experience is a big factor. A cognitive science service can recognize the caller’s emotional state, convey it to the agent and dynamically suggest approaches that have worked well with similar customers.
The payoffs: Increased customer satisfaction, reduced agent attrition—and ultimately, increased revenue and margins.

Cognitive computing systems can: 
  • Help agents discerne customers' emotional states—and respond appropriately  
  • Allow agents to improve their real-time decision-making
  • Minimize and predict customer churn
  • Deliver hyper-personalized experiences
  • Reduce call center volume 

Download the report to learn more.